Return and Refund Policy

At PKP Digital Business, we are committed to providing high-quality digital marketing courses that meet your learning expectations. However, if for any reason you are not completely satisfied with your purchase, we are here to help. 

1. Eligibility for Refunds

We offer refunds for our digital courses under specific conditions:

  • 14-Day Money-Back Guarantee: If you are not satisfied with the course you purchased, you can request a full refund within 14 days of your purchase date. To be eligible for a refund, you must meet the following criteria:
    • You have not completed more than 20% of the course content.
    • The refund request is made within 14 days of the purchase.
  • No Refunds for Completed Courses: If you have completed more than 20% of the course or if the 14-day period has passed, we cannot issue a refund.

2. Non-Refundable Items

The following items are non-refundable:

  • Discounted or Promotional Courses: Courses purchased during special promotions or at a discounted rate are not eligible for refunds.
  • Subscription Plans: Payments made for subscription-based services or access to premium content are non-refundable.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to gomail2019@gmail.com with the subject line “Refund Request.” Include the following details:

    • Your full name
    • The email address used to register for the course
    • The course name
    • The date of purchase
    • A brief reason for your refund request

  2. Processing Time: Once we receive your refund request, we will review your eligibility. If approved, your refund will be processed within 7-10 business days. The refund will be credited back to your original payment method.

4. Late or Missing Refunds

If you haven’t received your refund within the stated processing time, please check with your bank or payment provider as processing times may vary. If you still have not received the refund after checking with your payment provider, please contact us at gomail2019@gmail.com.

5. Course Cancellation

If a course is canceled by PKP Digital Business due to unforeseen circumstances or technical issues, you will be entitled to a full refund, regardless of the completion percentage.

6. Changes to This Policy

We reserve the right to modify or update this  Refund Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy regularly to stay informed of any updates.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to contact us at:

PKP Digital Business
Email: gomail2019@gmail.com